Complaints Process
The Legal Profession and Legal Aid (Scotland) Act 2007 established the Scottish Legal Complaints Commission and from 1 October 2008, all complaints about the legal profession should be sent to the SLCC.
Types of Complaint
We act as the gateway for all complaints about legal practitioners. We record receipt of complaints, assess their eligibility and either deal with the complaint ourselves or refer it to the appropriate professional body. We provided advice and support on what will happen to a complaint.
The types of complaints we investigate are: service, conduct and handling.
Complaints forms are available on request or by downloading from the website. There are separate forms for:
- Complaints about the service provided by a solicitor or advocate and/or the conduct of a solicitor or advocate; and
- 'Handling' complaints which are complaints about the way the Law Society of Scotland, The Faculty of Advocates, the Association of Commercial Attorneys or Conveyancing & Executry Practitioners dealt with your complaint to them.
The complaint stages
There are five stages to the SLCC process:
1. Enquiry/receipt
2. Eligibility
3. Mediation
4. Investigation
5. Determination
The complaints process is explained in more detail in the 
Overview of the Complaint Process (PDF,
60k).
