SLCC Rules
The Rules aim to provide the SLCC with control over the
procedure for resolution, so far as the Legal Profession and Legal
Aid (Scotland) Act 2007 allows, and should be read in conjunction
with the Act. The Rules are necessarily formal as they require to
be precise.
They form a framework under which the SLCC can develop a process
that will allow it to work within its aims of dealing with disputes
objectively, facilitating early resolution and acting
proportionately by applying the correct mix of legal and lay
skills.
The following documents are relevant:
Rules
of the Scottish Legal Complaints Commission 2009 (PDF,
282k)
Conduct and Service Complaint Form (Microsoft
Word format, 146k)- Handling
Complaint Form (Microsoft Word format, 138k)
